Terms and Conditions
These Terms and Conditions apply to all transactions between us and yourself. They do not affect your statutory rights. Please read them carefully.
We may change these Terms and Conditions at any time. Any changes will take effect on the date they are posted on our website.
These Terms and Conditions are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these Terms and Conditions.
Failure by us to enforce any of these Terms and Conditions will not affect our right to enforce the rest of these terms and conditions.
We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.
To order goods over the telephone or on our website, you must be at least 18 years of age and accept delivery within the UK. All telephone orders will be acknowledged verbally at the time of order, and all orders placed on our website will be acknowledged electronically by e-mail. Please note that verbal and/or electronic acknowledgements do not constitute order confirmation or order acceptance. Your order will be accepted and the creation of a legally binding contract between you and us will take place once the goods have been dispatched or collected. (Alternatively, we may decline all or part of your order for any reason, in which case we will inform you in-person or by telephone or e-mail).
When deciding whether or not to accept your order we may use certain information about you, including any received from credit reference agency checks. This helps to protect you and us against fraudulent transactions.
We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method.
The total price payable will be stipulated at the time when you place your order whether or not the order has been acknowledged. We are entitled to make adjustments to the price to take account of any increase in our suppliers' prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been acknowledged. We will inform you of the correct price and give you the opportunity to cancel the order. All prices are inclusive of VAT but exclusive of delivery charges which will be payable as indicated at the time the order is placed.
On occasion, the prices payable and promotions offered in respect of goods advertised on the website may differ from those prices and promotions offered at the same time in-store. We are under no obligation to honour any in-store price or promotion in the event that they differ from those on the website. Similarly, our store is under no obligation to honour any website price or promotion in the event that they differ from those in-store.
Although we endeavour to ensure that all pricing information on the website is accurate, occasionally an error may occur and goods may be mispriced. If we discover a pricing error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.
Prices that are reduced for sales and promotions are only valid for the specified period.
Your order is sent directly to our secure till in our shop for processing. Once we have received your order and payment this is processed with as little delay as reasonably possible our staff will pick, pack and dispatch the item We will aim to do this the same day for all orders in to our shop Mon-Sat (excl Bank Holidays).
We advise any customer who is unsure of the product(s) they intend ordering to contact us prior to placing an order so a member of staff may assist.
You can track the progress of your order at any time by logging into My Account from the Home page on this website.
Security (Sage Pay)
We use the industry leading internet payment company Sage Pay to protect your card details and protect us from fraud. The following security systems are used.
Transaction security. All transaction information passed between merchant sites and the Sage Pay VSP Systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from Sage Pay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing you pass to the Sage Pay servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.
Encryption and Data Storage. All sensitive data is secured on Sage Pay using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data we hold is extremely secure and we are regularly audited by the banks and banking authorities to ensure it remains so.
Links to banks. Sage Pay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.
Employee access. No individuals within Bourton Model Railway or Sage Pay are able to decrypt transaction information or cardholder data. Our systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your transaction information and customer card information is secure even form our own employees because our systems never display the full card numbers, even on administration screens.
Delivery is charged as priced on each order. Your order will be sent by your chosen delivery service. Standard Delivery £4.00 Free delivery on orders over £60.00 delivery is 3-5 working days. UK Express £7.00 1 to 2 working days (not Saturday). Once you have placed an order it will be dispatched the same day or the next day depending on the time the order was placed. If you wish to cancel your order after it has been despatched, you will be charged for both delivery and collection cost.
If you are unavailable when our delivery partner tries to deliver your order, they will usually try to deliver again the next working day or they will drop a card in to offer you a collection from a local collection point. If you should refuse delivery of goods, or are not available to accept the delivery on both delivery attempts, you will be required to cover any extra costs incurred.
All quoted delivery prices are for most UK Mainland addresses. Northern Ireland (BT), Isle of Wight (PO30-37), Isle of Man (IM), Scottish Highlands and Orkney Isles (PA, ML, EH, KA, G, KY, PH, DD, AB, IV, KW), Outer Hebrides and the Shetland Isles (HS, ZE) will incur additional charges and may also experience delivery delays; morning, Saturday and "next working day" deliveries are optional and will also incur additional charges.
We will only deliver goods to the address on the order.
Overseas Carriage Options
Please Note: due to the recent changes in accounting for VAT with HMRC and the increased delivery costs and Vat accountability we are no longer shipping overseas.
All information provided on the products on this website is intended as a guide only. Dimensions and weights are only approximate, as are colours. We advise any customer who is unsure of the product(s) they intend ordering to contact us prior to placing and order so a member of staff may assist.
On occasion goods are subject to availability and delay in delivery of goods is sometimes outside our control. As such, delivery cannot be guaranteed and any dates we specify for the delivery of the goods are approximate only. We shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods.
Any unwanted items must be sent back at the customer's expense in original packaging and condition. If you wish us to give you a quote for this please send us an e-mail, otherwise return the goods to:
Bourton Model Railway, Box Bush, High Street, Bourton-on-the-Water, Gloucestershire, GL54 2AN. Telephone: 01451 820686
If you are unhappy with the goods received we will refund them if they are sent back at the customer's expense in new resaleable condition within 7 working days along with the original receipt.
We suggest for your own protection you use 1st class registered post.
Any refunds will be issued once we have received the goods, in there original condition.
We will not charge a restocking fee for returned items.
Any goods with manufacturing faults on arrival will be replaced or refunded.
This does not affect your statutory rights.
Privacy and Cookies Policy
Bourton Model Railway understands that privacy and the security of your personal information is extremely important. Because of that, this policy sets out what we do with your information and what we do to keep it secure. It also explains where and how we collect your personal information, as well as your rights over any personal information we hold about you. This policy applies to you if you use our products or services in store, over the phone, or online through our website Bourton Model Railway.co.uk This policy gives effect to our commitment to protect your personal information and has been adopted by all areas of the Bourton Model Railway business. Bourton Model Railway Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What sorts of information do we hold:
Personal information that you provide to us such as your name, address, telephone number, email address, and any enquiries or feedback from you, including by phone, email, post, or when you communicate with us via social media; Although we take payment details when you place an order, these details are held by our payment processor SagePay, and we only have access to the last four digits of your payment card for identification purposes. Information about services or products that we have provided to you in the past, including the service(s) or product(s) provided, when and where, the amount that you paid, billing address and where the item was sent (if applicable), and any other information required to process a transaction; Your account login details, including name, email address, and password; Information on how you use our website.
The Information we collect may be used to
Make available our services to you; Process your order or transaction; Take a payment from you or refund you; Ensure our customers are genuine to help prevent fraud; Conduct statistical analysis; Contact you about offers, products and services from us to those who consent.
Who might we share your information with?
Our service providers – We work with various other organisations to process transactions and orders, and to answer enquiries. We only share relevant information with them for them to provide their services to us or you. For example, only your delivery address, phone number, and email address will be provided to our logistics partners to help them deliver your order accurately;
Other organisations or individuals – We may provide your personal details to outside organisations or individuals if required to by law, if we need to exercise or protect our legal rights, users, systems and services, or in response to requests seeking to protect the legal rights of themselves or others.
Accessing and correcting your personal information
By law, you can request access to the information that we hold about you.
If we agree that we are obliged to fulfil the request, we will provide it free of charge and within 30 days of receiving the request. Before doing so we may ask for further information or proof of identity so that we can correctly identify you on our database.
If any of the information that we retain is incorrect or out of date you may ask us to correct it.
Contact us via one of the methods shown below if you wish to exercise any of these rights.
Right to limit or stop us using your data
You have the right to request that we stop processing and/or delete your personal information if we are not entitled to use it any more or are keeping it too long, if this does not conflict with any data retention regulations.
Contact us via one of the methods shown below if you wish to exercise this right.
How long do we keep your information?
We retain your personal information for as long as required, to provide you with high quality service whenever you contact us regarding our goods or services. Your information is in accordance with the relevant laws and regulations, and not longer than necessary.
When you interact with our social media accounts (e.g. liking or sharing posts, leaving reviews) please note that your information may be visible to the providers of the social media account, as well as other users. It is your responsibility to ensure your privacy settings are set to an appropriate level that you are comfortable with.
We take security measures to protect your information including:
Access to the non-public areas of our building is restricted to those who are meant to be there, and all visitors are supervised in areas where they may be able to gain access to personal data. Computers in the public areas of our building are password protected, and locked when not in use or unattended by staff. Access controls to our information technology, such as firewalls etc. We will never ask for your login password by email, phone, or face to face. We will never ask you for any personal information that is not required to carry out the specific service requested.
If you would like to exercise one of the rights above, or have a question or complaint about this policy, please contact us by one of the methods below.
By email:- firstname.lastname@example.org
By Post:- Bourton Model Railway, Box Bush, High Street, Bourton-on-the-Water, Gloucestershire GL54 2AN
By Calling:- 01451 820686
You also have the right to lodge a complaint with the UK regulator, the Information Commissioner. Go to ico.org.uk/concerns to find out more.
Cookies are tiny text files stored on your computer when you visit certain web pages. These pieces of information are used to improve the services we provide to you.
We do have relationships with carefully-selected suppliers who may also set cookies during your visit.
Google Analytics (Cookie names: -utma -utmb -utmc -utmz ). These cookies are used to collect information about visitors use our site. We use the information to compile reports and to help us improve our site. The cookies collect information in an anonymous form , including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
Google Map (Cookie name: NNID PREF )
You can manage these small files and learn more about them from the article, Internet Browser cookies - what they are and how to manage them, and learn how to remove cookies set on your device.
We're giving you this information as part of our initiative to comply with recent legislation, and to make sure we're honest and clear about your privacy when using our website.
Our VAT number is: 276 1818 45
We are a member of British Association of Toy Retailers trade association.
All correspondence must be in English.