Large and heavy items are sent by courier normally 2 working days.
Express delivery is quaranteed 1 - 2 working days. (not Saturday)
Standard £4.00 Free for orders over £60.00
For overseas orders please see terms.
Any unwanted items must be sent back at the customer's expense in original packaging and condition. If you wish us to give you a quote for this please send us an e-mail, otherwise return the goods to:
Bourton Model Railway
Telephone: 01451 820686
If you are unhappy with the goods received we will refund them if they are sent back at the customer's expense in new resaleable condition within 7 working days along with the original receipt.
We suggest for your own protection you use 1st class registered post.
Any refunds will be issued once we have received the goods, in there original condition. This refund only includes the total of goods sent not the delivery charge.
We will not charge a restocking fee for returned items.
Any goods with manufacturing faults on arrival will be replaced or refunded.
This does not affect your statutory rights.
We use the industry leading internet payment company Sage Pay to protect your card details and protect us from fraud. The following security systems are used.
Transaction security. All transaction information passed between merchant sites and the Sage Pay VSP Systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from Sage Pay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing you pass to the Sage Pay servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.
Encryption and Data Storage. All sensitive data is secured on Sage Pay using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data we hold is extremely secure and we are regularly audited by the banks and banking authorities to ensure it remains so.
Links to banks. Sage Pay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.
Employee access. No individuals within Bourton Model Railway or Sage Pay are able to decrypt transaction information or cardholder data. Our systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your transaction information and customer card information is secure even form our own employees because our systems never display the full card numbers, even on administration screens.
Open daily 9.30am - 5.00pm, Sundays 11.00am - 5.00pm
Mon - Sat 9.30am - 5.00pm, Sun 11.00am - 5.00pm
(October - March Closed Wednesday & Thursday)
Please Check Before Travelling
Last admissions to Exhibition 30mins before Closing
Open daily including Sundays, 11.00am - 5.00pm
Open Weekends (Sat & Sun) 11.00am - 5.00pm
10th February to 20th February
Bourton Model Railway,
Box Bush, High Street,